Privacy Policy

1. Introduction

Robinson & Fam Solutions (“we,” “us,” or “our”) is a commercial cleaning and facility services company based in the Tampa Bay area of Florida. This Privacy Policy describes how we collect, use, and protect information when you visit our website, submit a contact or quote request, or apply for a job with us. This policy describes our information practices: what we collect, why we collect it, how we use and share it, and the choices available to you. It applies to information we collect through this website, our online forms, and our direct communications with you.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Contact and quote requests: your name, phone number, email address, company or business name, the service you are interested in, your location or property details, and any message or details you choose to provide.
• Job applications: your name, contact details, city and state, the position you are applying for, your availability, work-eligibility and experience information, and any resume or documents you choose to upload.
• Technical information: standard information your browser sends when you visit a website, such as the pages you view and general device or browser information, to the extent it is collected by the hosting of this site.

We only ask for information that is reasonably needed to respond to your request. You are not required to provide optional information to submit an inquiry.

3. How We Collect Information

We collect information that you provide directly to us through:

• Our website contact form.
• Quote and estimate request forms, including our cost estimator and walkthrough scheduling tools.
• Our careers and job application form.
• Direct communication with us by phone or email.

4. How We Use Information

We use the information we collect to:

• Respond to your inquiries and questions.
• Prepare estimates and quotes for services you request.
• Communicate with you about your request, including scheduling a walkthrough or service visit.
• Process and evaluate employment applications.
• Operate, maintain, and improve our website and services.
• Comply with legal obligations.

We do not sell your personal information. We do not automatically subscribe you to promotional emails or text messages. If we ever offer marketing communications, we will ask for your consent separately, and you will be able to opt out at any time.

5. Cookies and Tracking Technologies

Our website, and the third-party services that help us operate it, may use cookies and similar technologies (such as pixels, tags, and local storage) to keep the site working properly, remember your preferences, understand how visitors use our pages, and measure the effectiveness of our website and communications. Some of these technologies are set by us, and others may be set by the service providers described in Section 6.

You can control or delete cookies through your browser settings, and most browsers let you refuse cookies or alert you when one is being set. If you disable cookies, some parts of the website may not work as intended. Where required by applicable law, we will provide additional notice or request your consent before using non-essential cookies or tracking technologies, and we will update this policy if our use of these tools changes.

6. Sharing of Information

We do not sell your personal information. We may share information with service providers who help us operate our business and website, and only to the extent needed for them to perform those services on our behalf. These providers may include:

• Website hosting and infrastructure providers that store and serve this website.
• Email and communication services that deliver messages and notifications to us and to you.
• Scheduling and appointment tools used to arrange walkthroughs and service visits.
• Customer relationship and record-keeping tools used to manage inquiries, quotes, and applications.
• Professional advisors, such as accountants or legal counsel, when needed.

We expect these providers to handle personal information consistently with this policy and applicable law. We may also disclose information when required by law, to respond to lawful requests, to protect the rights, property, or safety of our company, our clients, or others, or as part of a business transfer such as a merger or sale of assets.

7. How We Protect Information

We take reasonable measures to protect the information you provide against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. How Long We Keep Information

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to respond to your request, and to meet our legal, accounting, and business obligations. When information is no longer needed, we take reasonable steps to delete or securely dispose of it.

9. Your Rights and Choices

Subject to applicable law, you may ask us to access, correct, or delete the personal information we hold about you, and you may ask us to stop sending you non-essential communications. To make a request, contact us using the details in Section 12. We will respond within a reasonable time and will take reasonable steps to verify your identity before acting on a request. In some cases we may need to keep certain information where the law requires it or where we have a legitimate business need, and we will explain if that applies to your request.

Depending on your state of residence, you may have additional rights under applicable U.S. privacy laws, including the right to know what personal information is collected and how it is used, and the right not to be discriminated against for exercising your privacy rights. We will honor these rights as required by law.

10. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page and post the revised policy on our website. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Email: robinsonfamsolutions@gmail.com
• Phone: 352-691-6442
• Service area: Tampa Bay area, Florida

See also our Terms of Service and Accessibility Statement.